I think the word would be shocked. I didn't know about the Japanese earthquake and tsunami situation until about 9 on Friday. We immediately called my aunt in Tokyo to check up. Lines were beyond dead - no clicking, no busy tone, just silence. After an hour or so of trying, my mother got through to her. Safe, thank goodness, but scared out of her mind. Aftershocks every 2 hours or so, the last one happening as we talked about an hour ago. Hardest one measured 7.2.
Shocked. Even in a country as well prepared for these things as anyone can possibly be . . . it's shocking. We can't do much here, just want you to know that we're thinking of you.